Age Policy – Vape Supply Hub LLC (B2B 21+ Only)

Overview and Scope

Vape Supply Hub LLC (located at 407 Dauphin Island Pkwy, Mobile, AL 36606) is a U.S.-based business-to-business (B2B) vape distribution website. This means we only sell to licensed businesses – specifically retail vape shops and other vape-related businesses – within the United States. We do not sell to individual consumers or to any entities outside of the 50 U.S. states. This Age Policy outlines our strict requirements to prevent underage access and ensure compliance with all applicable laws. All users of this site must agree to and abide by this policy.

Business-to-Business Sales Only

Eligible Customers: We restrict sales exclusively to verified businesses in the vape industry. To qualify for an account and make purchases on our site, you must meet all of the following criteria:

Licensed Business: You must be an established business entity (e.g., retail vape shop, vape distributor, or related business) with a valid business license. We do not permit sales to the general public or unlicensed entities.
U.S. Operations: Your business must operate within one of the 50 states of the United States. We do not ship or sell to businesses outside the U.S.
Authorized Representative (21+): The individual creating an account or placing orders on behalf of the business must be at least 21 years of age and an authorized representative of the business. No personal consumer accounts are allowed.

If you do not meet all of the above criteria, you are not permitted to register or purchase products from Vape Supply Hub LLC. Our platform is intended for wholesale transactions only, supplying businesses that resell or use these products in compliance with state and federal regulations.

Minimum Age Requirement (21+)

We strictly enforce the legal minimum age for purchasing vaping products. You must be 21 years of age or older to access, register on, or purchase from our website. This requirement is in accordance with U.S. federal law, which mandates 21 as the minimum age for all tobacco and vaping product sales nationwide. We make no exceptions to this rule:

No Underage Access: Individuals under 21 are not allowed to create accounts, browse the shop, or purchase products. Even if you represent a business, you must be 21 or older to act on its behalf in transactions involving vaping products.
Age Affirmation: By entering our site or registering an account, you affirm that you are at least 21. During the login/registration process, you may be prompted to confirm your age. Attempting to falsify your age or identity to gain access is strictly prohibited.

Important: Falsifying your age or using someone else’s identity to purchase age-restricted products is illegal. Purchasing vape products on behalf of a minor is also illegal. We reserve the right to deny access, terminate accounts, or report incidents if we suspect any underage or fraudulent activity.

Age & Business Verification Process

Because we are a B2B platform, age verification is closely tied to business verification. We implement a thorough verification process to ensure that every customer is a legitimate business and that the individual account holder is an adult of legal age. No orders will be processed until your account is verified. Our verification process works as follows:

Account Registration: To create an account, you must provide complete business details and contact information. This includes the business name, business address, owner or authorized representative’s name, and contact information.
Documentation Collection: We require official documents to verify your business credentials and age eligibility. You will be asked to submit:
- Business License: A valid business license or seller’s permit issued by a state or local government authority, proving that your business is legally registered.
- State Resale License/Certificate: A valid state resale license (reseller permit or tax exemption certificate for reselling goods) corresponding to your business. This confirms you are authorized to purchase wholesale products for resale and operate within state law.
  (In some cases, we may also request additional documents such as a tobacco retail license or Employer Identification Number (EIN), if required by specific state laws or for additional verification.)
Document Review and Age Confirmation: Our compliance team will review the submitted documents for authenticity and validity. We verify that the business is properly licensed and active, and we cross-check that the individual registering the account (or the business owner on record) is at least 21 years old. This may involve checking the incorporation or licensing records and the dates of birth of business principals if available.
Additional Identity Verification (If Needed): If the initial documentation does not conclusively confirm the age of the account holder or if there is any doubt, we may request a government-issued photo ID of the individual (such as a driver’s license or passport). The name on the ID must match the name of the business owner or authorized representative on the account. This step is to ensure the person handling the purchases is 21+. We handle any personal identification information securely and only use it for age verification purposes.
Approval of Account: Once all required documents are provided and verified, we will approve your account. You will then be able to place orders on the website. No orders will be shipped until verification is complete. For new accounts, please allow time for our team to review your documents. We may contact you if we require clarification or further information.
Recurring Verification: Typically, verification is completed upon account setup. However, we reserve the right to re-verify your information at any time. For example, if your business license expires or if we have reason to suspect a change in your eligibility, we may request updated documents or information. Accounts with outdated or unverified information may be placed on hold until re-verification is satisfied.

Our verification process is designed to be thorough yet efficient. It not only ensures compliance with age laws but also maintains the integrity of our wholesale platform by allowing only legitimate, qualified businesses to access vape products. If you need assistance during verification, you can reach out to our support team (see Contact Information below).

Compliance with Federal & State Laws

Vape Supply Hub LLC is fully committed to complying with all federal, state, and local laws regarding the sale and distribution of vaping products. Our Age Policy and business practices are aligned with these regulations to ensure we operate lawfully and responsibly across the United States:

Federal Law (Tobacco 21): As of December 20, 2019, U.S. federal law prohibits the sale of tobacco and vape products to anyone under the age of 21. We abide by this law nationwide, regardless of any differing state or local age laws. All states are effectively 21+ for purchasing our products, and we enforce this universally.
State and Local Regulations: In addition to federal requirements, we respect all state and local regulations governing vape product sales. Some states may have additional requirements for businesses (such as specific tobacco retail licenses or endorsements). It is the responsibility of each business customer to hold any licenses required by their state. We may request proof of such licenses during our verification process if applicable. We do not ship to any jurisdiction where our products or any component of our service is prohibited by law.
PACT Act Compliance: We adhere to the Prevent All Cigarette Trafficking Act (PACT Act) and related regulations for online sales of vaping products. In compliance with these rules, all shipments of vape products will require Adult Signature on Delivery. This means that when your orders are delivered, the carrier will require an adult (21 or older) with government-issued ID to sign for the package. We also label all packages with the required markings indicating they contain tobacco/vape products and are for adult use only. Additionally, we maintain any necessary sales records and report shipments to state authorities as mandated by the PACT Act.
Age Verification Records: We maintain records of our age and identity verification efforts for compliance purposes. Should any regulatory agency request proof that we have verified a customer’s age/business status, we can furnish the necessary documentation. Protecting youth and preventing underage sales is a legal obligation we take seriously.
Continued Compliance: Laws and regulations can evolve. Vape Supply Hub LLC continually monitors the regulatory landscape. We update our policies and procedures as needed to remain in full compliance. Customers will be notified of any significant policy changes, especially if new laws impact the requirements for purchasing from our site.

By strictly following these laws and guidelines, we ensure that our business customers can confidently purchase from us knowing that we are doing our part to prevent unauthorized or illegal sales. We appreciate our customers’ cooperation in providing information and adhering to these rules.

Refusal of Service and Enforcement

Vape Supply Hub LLC reserves the right to refuse service, cancel orders, or terminate accounts if any customer fails to comply with this Age Policy or if we suspect any violation of laws or regulations. Circumstances in which we may take such actions include, but are not limited to:

Underage Account Holders: If we discover that an account was created by an individual under 21, or that an order is being placed on behalf of a minor, we will immediately cancel the order and deactivate the account. We may request additional proof of age at any time; failure to provide adequate proof will result in denial of service.
False or Misleading Information: Any falsification of identity, age, or business credentials will result in immediate refusal of service. Submitting fake licenses, using someone else’s documents, or any form of deceit to bypass our verification measures is strictly against our policy and is illegal. Such attempts may be reported to law enforcement authorities.
Straw Purchases: We do not tolerate “straw purchases,” where an eligible person attempts to buy products in order to supply them to minors or unqualified parties. If we suspect that a purchase is being made on behalf of an unauthorized person or entity, we will cancel the transaction. Repeat or egregious attempts will result in account termination.
Reselling to Minors: Our business customers (vape shops, etc.) are also expected to uphold age laws when reselling products. If we receive credible information that a business customer of ours is knowingly selling products to underage consumers, we reserve the right to cease doing business with that customer. We take the integrity of the supply chain seriously in preventing youth access to vaping.
Non-Compliance with Requests: During verification, if a customer refuses to submit required documents or ID, or if they do not respond to our inquiries regarding verification, we will be unable to approve the account or fulfill orders. Similarly, if any existing customer does not comply with a re-verification or audit request, we may suspend or terminate their purchasing privileges.

These measures are in place to protect both our company and the community at large. We strive to be fair and reasonable, but we maintain a zero-tolerance approach toward underage sales and fraudulent activity. If you feel that a refusal of service or account termination was made in error, you may contact us to discuss the issue (see Contact Information below). However, Vape Supply Hub LLC’s determination on eligibility and compliance matters is final in order to ensure we meet our legal obligations.

Privacy and Data Handling

Protecting your privacy is important, especially when handling sensitive information for age and business verification. Any personal or business data you provide to us for the purpose of verification is kept secure and used strictly for compliance purposes. Key points regarding data use in our Age Policy:

Secure Storage: Documents and personal identification details you submit (such as copies of licenses or IDs) are stored securely in our system. We limit access to this information to authorized personnel who perform verification checks.
Limited Use: Information collected for age/business verification will not be used for marketing or shared with third parties, except as required to fulfill legal obligations. For instance, we may share necessary information with verification service providers or government regulators as required by law, but we do not sell or disclose this data for unrelated purposes.
Retention: We retain verification records for as long as needed to comply with federal and state record-keeping requirements. If you close your account, we will securely archive or delete personal data in accordance with our Privacy Policy and applicable laws. (Please refer to our Privacy Policy for more details on how we handle user data in general.)
Third-Party Verification Services: In some cases, we might use reputable third-party age verification services or databases to assist with confirming your age or business status. If so, these services are also obligated to protect your information and use it only for verification.
Privacy Compliance: Vape Supply Hub LLC complies with all relevant privacy laws when collecting and handling your information. For more information on data protection and your rights, please review our Privacy Policy or contact us with any questions.

Our goal is to make the verification process as seamless and secure as possible. We appreciate that you entrust us with sensitive documents, and we are committed to safeguarding that information while enforcing our age restrictions.

User Acknowledgment and Consent

By using the Vape Supply Hub LLC website, you acknowledge and agree to the terms of this Age Policy. This includes affirming that you meet all eligibility requirements (licensed U.S. business and 21+ individual) and that you will comply with all verification procedures and legal obligations described above.

Agreement to Policy: If you create an account or place an order, you are explicitly agreeing to abide by this Age Policy as well as our other terms and conditions. You also agree that the information you provide is truthful and accurate, and you consent to Vape Supply Hub LLC verifying this information.
Continued Compliance: Each time you log in and make a purchase, you reaffirm that you are in compliance with this Age Policy. If at any point you no longer meet the requirements (for example, if your business license expires or if an underage individual gains access to your account), you must notify us and cease using the site until the issue is resolved.
Account Security: You are responsible for maintaining the security of your account. Do not share your login credentials with anyone who is not an authorized 21+ representative of your business. If someone underage accesses your account due to your negligence (e.g., sharing passwords or leaving a terminal unattended), you will be held responsible for the violation of this policy.
Consent to Age Verification: You consent to our use of the age and identity verification techniques outlined in this policy. This includes checking third-party sources or requiring additional documentation as needed. You understand that these steps are necessary to comply with the law and protect all parties involved.

If you do not agree with any part of this Age Policy or cannot meet the requirements, do not use our website or services. We reserve the right to update or modify this policy at any time in order to adapt to new laws or business practices. We will post any changes on our site, and your continued use of the site after changes are posted constitutes acceptance of the revised policy.

Contact Information

We are committed to making our verification process and policies clear and fair. If you have any questions, concerns, or need assistance regarding our Age Policy or account verification process, please contact us:

Vape Supply Hub LLC
407 Dauphin Island Pkwy
Mobile, AL 36606, USA
Email: help@vapesupplyhub.com

Our customer service team is available to help during regular business hours. We will be happy to address any concerns about eligibility, walk you through the verification steps, or clarify how our policies apply to your situation. Your cooperation and understanding in adhering to this Age Policy are greatly appreciated, as it helps us maintain a safe, legal, and responsible business environment for everyone involved.

Last Updated: April 18, 2025. This Age Policy is effective as of the above date and supersedes any prior versions. Vape Supply Hub LLC reserves the right to make future changes to this policy to remain compliant with evolving regulations and company practices. All users are encouraged to review this policy periodically for any updates.