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Return, Refund & Exchange Policy

Effective Date: April 18, 2025 (Last Updated)

Overview

This Return, Refund, and Exchange Policy outlines the purchase terms for all products sold by Vape Supply Hub LLC, located at 407 Dauphin Island Pkwy, Mobile, AL 36606. This policy applies exclusively to business-to-business (B2B) transactions with verified vape businesses operating within the United States.

All Sales Final – No Returns or Exchanges

Due to the wholesale nature of our business and the regulatory restrictions associated with vape products, all sales are final. Vape Supply Hub LLC does not accept returns, offer refunds, or provide exchanges once an order has been fulfilled and shipped.

Please carefully review your order details, product specifications, and quantities before completing your purchase. Once the order has been processed and shipped, we cannot accommodate any returns or exchanges for any reason, including buyer error, ordering incorrect products, or changing business needs.

Damaged or Incorrect Shipments

If your order arrives damaged or you receive incorrect items, you must notify us within 48 hours of receiving your shipment by contacting our customer support team at:

Email: help@vapesupplyhub.com

In your communication, please include:

  • Your business name and contact information

  • Order number

  • Clear photographs of any damage or incorrect items received

We will review your claim promptly and determine the appropriate resolution. Claims received after 48 hours from delivery will not be eligible for review or resolution.

Customer Responsibility

As a wholesale customer, you are responsible for thoroughly inspecting your shipment upon receipt. It is your obligation to ensure that the received items match your order details and are in acceptable condition.

Questions or Assistance

For assistance or inquiries regarding your order or this policy, please contact us directly at:

Vape Supply Hub LLC
407 Dauphin Island Pkwy
Mobile, AL 36606, USA
Email: help@vapesupplyhub.com

Policy Updates

Vape Supply Hub LLC reserves the right to amend or update this Return, Refund & Exchange Policy at any time. Any changes will be posted prominently on our website along with the effective date of such changes.

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Disclaimer:
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. Vape Supply Hub LLC assumes no responsibility for the improper use of these products. We recommend consulting with a qualified medical doctor or physician when preparing a treatment plan for any and all diseases or ailments. Vape Supply Hub LLC does not make any health claims about our products and recommend consulting with a qualified medical doctor or physician prior to consuming our products or preparing a treatment plan. It is especially important for those who are pregnant, nursing, chronically ill, elderly or under the age of 18 to discuss the use of these products with a physician prior to consuming. You must be 21 years or older to visit this website and/or purchase Vape Supply Hub LLC products. The information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction. All products ship in accordance with the PACT Act.

California Proposition 65 – WARNING: These products can expose you to chemicals including nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information, go to the Proposition 65 Warnings Website..