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Shipping & Delivery Policy

Effective Date: April 18, 2025 (Last Updated)

This Shipping & Delivery Policy describes the practices and procedures followed by Vape Supply Hub LLC, located at 407 Dauphin Island Pkwy, Mobile, AL 36606, when shipping products to verified U.S. business customers.

Processing & Shipping Times

  • Order Processing:
    Orders are typically processed within 1–2 business days after successful payment verification. Orders placed after 2:00 PM (CST) or during weekends and holidays will be processed the following business day.

  • Shipping Timeframes:
    Standard delivery generally takes 2–7 business days. Actual delivery time may vary depending on the destination, carrier service availability, and external factors such as weather conditions or holidays.

Shipping Carriers & Methods

We primarily use reputable shipping carriers, including:

  • UPS

  • FedEx

  • USPS

The selection of the shipping carrier depends on the destination, package size, and order specifics. We reserve the right to select the best carrier to ensure prompt and secure delivery.

Adult Signature Required

Due to federal and state regulations, all vape product shipments require an adult (21+) signature upon delivery. The receiver must provide government-issued identification to confirm age eligibility. Carriers will not leave packages unattended or with minors under any circumstance.

Shipping Rates & Conditions

Shipping costs are calculated based on your order weight, package dimensions, and destination during checkout. You will clearly see shipping charges before finalizing your purchase.

Occasionally, Vape Supply Hub LLC may offer free shipping promotions subject to specified order minimums or special terms, clearly communicated at checkout or via promotional notices.

Damaged, Lost, or Incorrect Shipments

Damaged Shipments

Inspect your order upon delivery. If you receive a damaged package or products, notify us within 48 hours of delivery. Email help@vapesupplyhub.com and include:

  • Photos of the damaged items or packaging.

  • Your order number.

  • Detailed description of the damage.

Lost Shipments

If your order does not arrive within the expected timeframe, contact our customer support team. We will initiate a trace with the shipping carrier and resolve the issue promptly.

Incorrect Items

If your shipment contains incorrect items, contact us within 48 hours of receiving the order. Provide details and photographs of the incorrect shipment. We will resolve the error promptly.

Customer Responsibility

You are responsible for providing accurate shipping addresses. Vape Supply Hub LLC will not cover reshipping costs for packages returned due to incorrect or incomplete addresses provided by customers.

Shipping Restrictions

Vape Supply Hub LLC ships exclusively to business addresses within the 50 U.S. states. We do not ship internationally or to personal or residential addresses.

Policy Changes

We reserve the right to update this Shipping & Delivery Policy. Changes will be posted clearly on this page with an updated revision date.

Contact Information

For questions related to shipping and delivery, please contact:

Vape Supply Hub LLC
407 Dauphin Island Pkwy
Mobile, AL 36606, USA
Email: help@vapesupplyhub.com

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Disclaimer:
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. Vape Supply Hub LLC assumes no responsibility for the improper use of these products. We recommend consulting with a qualified medical doctor or physician when preparing a treatment plan for any and all diseases or ailments. Vape Supply Hub LLC does not make any health claims about our products and recommend consulting with a qualified medical doctor or physician prior to consuming our products or preparing a treatment plan. It is especially important for those who are pregnant, nursing, chronically ill, elderly or under the age of 18 to discuss the use of these products with a physician prior to consuming. You must be 21 years or older to visit this website and/or purchase Vape Supply Hub LLC products. The information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction. All products ship in accordance with the PACT Act.

California Proposition 65 – WARNING: These products can expose you to chemicals including nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information, go to the Proposition 65 Warnings Website..